Rogers said its wireless services were starting to recover after millions of Canadians suffered cellphone and internet outages across the country on Friday.
The telecommunications company has about nine million wireless customers who have had difficulty accessing banking services and government sites such as Service Canada which provide employment insurance and social insurance cards.
Overseas travelers were also at a loss when trying to download information about AriveCANan app the government has mandated for anyone entering the country during the pandemic.
In a statement provided to Insider, the company said that as its services and traffic volumes return to normal, it will continue to keep customers informed, adding “as previously announced, we will proactively credit all customers and will share more information about this process soon.”
Talk with The Canadian Broadcasting Corporation, Kye Prigg, senior vice president at Rogers, said the company had not identified the cause of the outage. Parliamentary Secretary Greg Fergus Told the CBC, the failure is not due to a cyberattack.
The Weeknd was scheduled to perform at Rogers Center on Friday night, but the concert had to be postponed due to service disruptions. According to the report of Varietythe Rogers Center is cashless, so transactions are wifi dependent.
Rogers is one of the largest telecommunications companies in the country. With Bell and Telus, the three companies control 90% of the market share in Canada, compared to the United States where there are dozens of operators.